Reference

What You Agree To When You Use fantady5

These terms govern your account, your activity on the platform, and how we handle your data — written to be read, not buried.

State-by-state access rulesAccount data rightsPayPal, Venmo, Play+ payment termsContact paths for legal requestsCookie and retention policy
fantady5 What You Agree To When You Use fantady5
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

For account-specific legal questions — data requests, term disputes, or identity verification concerns — our support team is the right starting point. We route legal requests to the correct internal team, so the more detail you give upfront, the faster your case moves. Players in Charlotte can reach us through any of the channels below without needing to visit a physical location.

Live Chat Open the chat widget from any page in your account dashboard. For legal or data-related requests, describe the specific issue so we can route it correctly from the first message.
Email Support Send account-specific legal queries to our support address shown in your account settings. Include your registered email and the nature of the request to avoid back-and-forth delays.
Account Help Center The Help Center inside your account dashboard covers term updates, data access requests, and payment policy details — searchable by topic so you find the relevant policy section directly.
SECURITY AND DATA HANDLING

How We Protect Your Account and Personal Data

Your account security and the privacy of your personal data are handled through a set of concrete practices, not vague promises. Data you provide during identity verification — including the documents we require to process PayPal or Venmo withdrawals — is stored with encryption and accessed only for verification and compliance purposes. Here's what that looks like in practice.

Data Retention We keep your account records for as long as required by applicable state regulations. After account closure, data is retained only for the legally mandated period, then deleted or anonymized.
Cookie Policy We use cookies to maintain your session, remember your payment method preference — including Play+ and Venmo — and measure how pages perform. You can adjust cookie settings from the account preferences screen.
Account Security Login is protected by a one-time passcode sent to your registered device. We recommend you never share that code; our support team will never ask for it in a chat or email exchange.
Data Access Requests You can request a copy of the personal data we hold on your account at any time by contacting support. We process verified requests in line with applicable state privacy rules.

Common Questions About Your Rights and Our Policies

If a question about your account terms, data, or eligibility isn't answered in the policy text above, start here. These are the questions we hear most often through our support channels.

Access depends entirely on your state's laws. We don't operate in states where online casino or sportsbook activity isn't authorized. Check your state's current regulations before creating an account.

Contact our support team through live chat or the email address in your account settings. Include your registered email and a brief description of what data you're requesting, and we'll handle it under applicable state privacy rules.

After you close your account, we retain your records only for the period required by applicable regulations. Once that period ends, your data is deleted or anonymized per our retention policy.

Yes. When you fund your account through PayPal, Venmo, or Play+, those providers' own terms apply to that transaction. Disputes about a specific payment should reference your payment provider's policies first, then ours.

Updated terms are posted to this page before they take effect. Continuing to use the platform after an update is posted means you've accepted the revised version, so we recommend checking back periodically.

Yes. If your account is suspended, contact us through live chat or email with your account details and a description of the issue. We review disputes and respond through the same channel you used to reach us.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.